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Detect Customer Sentiment BeforeChurn Happens

A HubSpot plugin that analyzes communication sentiment in real-time, alerts you when customer satisfaction declines, and helps you take corrective action before it's too late.

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Key Features

Contact Sentiment provides powerful tools to monitor customer communication and prevent churn before it happens.

Thread Analysis
Monitors the last 30 emails exchanged with clients and analyzes conversation threads from multiple interlocutors.
Sentiment Tracking
Assesses message sentiment with greater weight given to recent communications, displayed as positive, negative, or neutral.
Proactive Alerts
Sends automatic notifications to registered users when sentiment degrades or business rules are triggered.
Secure Environment
Integrates with your HubSpot environment without storing customer data, ensuring 100% privacy.
Conversation Context
Provides summaries of discussions and explains sentiment ratings to give you the complete picture.
Customizable Prompts
Tailor the analysis prompts to improve results or generate other types of alerts based on your needs.

How It Works

Contact Sentiment seamlessly integrates with your HubSpot environment to provide real-time insights.

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    Email Monitoring

    The plugin automatically monitors the last 30 emails exchanged with your clients in HubSpot.

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    Sentiment Analysis

    AI analyzes the conversation threads and evaluates sentiment, giving more weight to recent messages.

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    Alert Generation

    When negative sentiment is detected, the system triggers alerts to designated team members.

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    Take Action

    Review the detailed analysis and take corrective action before customer dissatisfaction leads to churn.

The Benefits

Contact Sentiment empowers your team to maintain strong client relationships and prevent revenue loss.

  Early Problem Detection

Identify negative sentiment trends before they escalate to serious issues that threaten client relationships.

  Reduced Customer Churn

Take proactive action to address client concerns before they decide to leave, protecting your revenue stream.

  Improved Client Satisfaction

Maintain high levels of customer satisfaction by addressing concerns quickly and effectively.

  Enhanced Team Awareness

Keep your client-facing teams informed about communication sentiment to better manage client relationships.
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Why Choose Contact Sentiment

See how our solution stands out from the competition with these unique advantages.

100% Privacy Guaranteed
We don't store customer data and operate within your secure HubSpot environment.
Conversation Context
Unlike competitors that analyze messages individually, we analyze entire conversation threads from multiple participants.
Customizable Prompts
Tailor the analysis prompts to improve results or generate specialized alerts for your specific business needs.
Proactive Alerts
Our solution brings important information to you automatically, so you're not constantly monitoring dashboards.

Ready to prevent customer churn?

Start using Contact Sentiment today to detect declining customer satisfaction before it leads to churn.

Request Demo